# Fair Housing | New Houston Apartment Team > Equal Housing Opportunity. How New Houston Apartment Team follows fair housing law: needs, never identities; factual labels; assistance animal requests handled by each community. URL: https://newapartmentshouston.com/fair-housing/ Equal Housing Opportunity # Fair Housing We help every renter the same way: by needs, never identities. New Houston Apartment Team, a team of Spirit Real Estate Group, LLC (TREC #562021), is an Equal Housing Opportunity brokerage. We follow the federal Fair Housing Act, the Texas Fair Housing Act and local fair housing laws. ## No steering We don't steer anyone toward or away from a building or an area based on race, color, religion, sex, national origin, familial status or disability. We personalize a search only from what you tell us you need, like your move date, budget, commute, pets or unit size. ## How we describe places - We describe buildings, not people. Product terms like garden-style, mid-rise or build-to-rent describe buildings. - We don't use safety or crime language, and we never call a building safe from flooding. Flood zones are facts. - We don't use phrases like "great for families," "young professionals" or "quiet community." - Schools are facts: the district name and a lookup link. We never rate schools or use them in a score. ## Who-can-rent-here labels Some buildings set eligibility rules, like income-restricted units, 55+ or 62+ communities, student leasing by the bed, or extended-stay. We label these as facts, with a source and date. Labels are filterable, kept out of market-rate price medians, and never pushed or hidden. ## Assistance animals and service dogs > Equal Housing Opportunity. Assistance animal requests are reasonable accommodation requests handled by each community under the Fair Housing Act and its own process. Trained service dogs pay no pet fee or deposit under Texas Human Resources Code §121.003(h). We don't ask about disability and don't give legal advice; we connect the renter with the community's process. ## Advertising We don't run age-targeted or identity-targeted ads. Every page and ad shows Spirit Real Estate Group, LLC where it's readily noticed. ## Questions or concerns If you believe we've fallen short, contact us at hello@newapartmentshouston.com [mailto:hello@newapartmentshouston.com →](mailto:hello@newapartmentshouston.com) . You can also contact the U.S. Department of Housing and Urban Development or the Texas Workforce Commission Civil Rights Division. FAQ ## Fair housing questions Do you describe neighborhoods by who lives there? No. We describe buildings and addresses with facts like product type, utilities, FEMA zone and ISD. We never describe areas by the people who live there. Why do some buildings carry labels like 55+ or income-restricted? Those are factual eligibility rules set by the community or its program. Labels are sourced, dated and filterable, and we never push or hide a building based on them. How do assistance animal requests work? Assistance animal requests are reasonable accommodation requests handled by each community under the Fair Housing Act and its own process. We connect you with that process. Can you guarantee a price or approval? No. The community sets both, and we confirm them before you sign. Still have a question? Text us or send your move date. We reply the same day during hours. Text us [sms:+1512000000 →](sms:+1512000000) Get my shortlist [/contact/ →](/contact/) ## Send us your move date. We make the calls. We confirm the unit, the special, the written fee sheet and who bills the water, the same day during hours. Get my shortlist [/contact/ →](/contact/) Text us [sms:+1512000000 →](sms:+1512000000) 512-000-000 [tel:+1512000000 →](tel:+1512000000) We don't guarantee pricing or approval. The community sets both, and we confirm them before you sign. Spirit Real Estate Group, LLC · TREC #562021 · Free to you, and your rent is the same either way